Employee performance is also recognized as job performance of an employee at workplace. The findings for the economic factors affecting employee job satisfaction indicate that on average employees agree that their salary is paid on time and makes them comfortable. A study on factors influencing employee job satisfaction. This means that the prior studies this research leans on come from literature concerning customer satisfaction and service quality in contact centers. In particular, gupta classifies factors influencing job motivation into two major categories. The purpose of the study was to assess the factors perceived by the employees as influencing retention in ifakara health, examine how individual background influenced staff retention at. It has often been said that a happy employee is a productive employee. Plenty of studies have already and continue to come out that show how low. A conceptual analysis find, read and cite all the research you need on researchgate. Factor analysis was used to formulate the facets of satisfaction. A case of amref health africa in kenya by caroline njambi gichure a research project report submitted to chandaria school of business in partial fulfillment of the requirement for the degree of masters in business administration mba.
The case of slovenia nina tomazevic, janko seljak, aleksander aristovnik faculty of administration, university of ljubljana, slovenia abstract purpose the paper has two purposes first, to examine the dimensionality of employee satisfaction and. Employee engagement and happiness is definitely one of the topics du jour for modern management and the future of work. Personal satisfaction, individual sense of attainment and realizing long term personal goals are the factors of satisfaction which enhances employee retention mccrensky, 1964. Evaluation of factors influencing patient satisfaction in. The objective of the study was to establish the factors influencing employee retention in the state corporations in kenya. Factors influencing employee satisfaction employee satisfaction ensures employees are happy with their jobs and also give their heart and soul to the organization. The brand name of the organisation is of utmost importance to the employees and it is considered when employee satisfaction is considered. Other facts showing that there is a positive relationship. The unique factors affecting employee performance in non profit organisations by charity tinofirei submitted in accordance with the requirements for the degree of magister technologiae in the subject public management at the university of south africa supervisor. A study of diverse workforce soni agrawal assistant professor, international management institute, new delhi india abstract.
The purpose of this paper is to determine what factors influencing employee engagement, to understand their job and career expectations and whether or not these factors are being influenced their engagement with the organisation. The study adopted a crosssectional design as it took a representative sample of its target group and based its overall findings on the views of those targeted. Conversely, employees were in concurrence with the fact that their salary does not match the cost of living in the country. Employee satisfaction is a measure of how happy workers are with their job and working environment. The top 3 factors influencing employee satisfaction and. In this study a comparative research design has been chosen to explicate the determinants of customer satisfaction.
Other facts showing that there is a positive relationship between job satisfaction and performance 25. Study on employees job satisfaction has been carried out by several previous researchers. The goal of the project is to acquire understanding of the factors that influence organizational culture, politics and job satisfaction among employees in different kinds of jobs. Evidence shows the indirect effect that the performance of. That is job satisfaction presents a set of factors that cause a feeling of satisfaction. Job satisfaction is under the influence of a series of factors such as. This study looks in order to buildup efficient and healthy environment for work force and prepare them to commit with the organization with full of satisfaction. To identify the factors affecting the job satisfaction of employees. A conceptual framework rudy hartono ismail1, mursalim umar gani2, bahar sinring3. Burnout watched by an employee harmfully involves hisher commitment level to the organization tan and akhtar, 1998. A study of the focus group and personal interviews of cnas indicated that supervision, benefits, work design and work conditions are linked to. Actually, there is a difference and are not the same.
Thus, managers need to pay attention to job satisfaction constantly. A study on the factors affecting job satisfaction amongst employees of a factory in seremban, malaysia lai chai hong1, nik intan norhan abd hamid and norliza mohd salleh abstract the purpose of this study was to identify the level of satisfaction of the nonadministrative employees toward their job in a company x, seremban. Understanding the factors that contribute to job satisfaction is essential because it helps to identify the reasons and areas which employees are not satisfied with. The majority of this relational work happens between a manager and employee. Puja agarwal 1department of management, cmj university, shillong india 2department of management, iipm, lucknow india 3department of management, wisdom school of management. Factors influencing the success of management programs in hospitals are care services and attention to patient satisfaction.
Job stress it is declared that job stress is created when anyone cannot appropriately harmonize job demands and available resources with personal capabilities french, 1975. It is by and large perceived as a multifaceted develops that. Employee engagement is generally misunderstood with similar constructs such as job satisfaction, motivation, organizational commitment, and organizational citizenship behavior ocb. Attitudes are long lasting, but satisfaction is dynamic and it keeps on changing. The purpose of the study was to assess the factors perceived by the employees as influencing retention in ifakara health, examine how individual background influenced staff retention at ifakara health institute ihi. The top 10 factors for onthejob employee happiness forbes. However the overreaching suggestion is composed of both work motivation and environmental motivation 5. Identification of variables affecting employee satisfaction and their impact on the organization 1alam sageer, 2dr. Pdf on jun 22, 2018, ong choon hee and others published factors influencing employee job satisfaction. This paper aims to identify the key factors that influence job satisfaction of agri warehouse employees. This study assessed the factors influencing employee retention in non governmental organization in tanzania. Various factors exist in an organisation that contributes to area of employee satisfaction.
The author wanted to establish what factors motivate employees across the group and if these factors varied between divisions. The main objective is to study the factors influencing employee motivation and its impacts on employee performance i n keski pohjanmaan kirjapaino oyj. Hrs role is to help facilitate the conversation and remind the manager to show employee recognition, value great efforts, and understand how to motivate their employees. A somewhat different approach regarding the factors of job satisfaction is provided by rue and byars, figure 4. Dec 15, 2014 employee engagement and happiness is definitely one of the topics du jour for modern management and the future of work. He defines that job stress is taken from a condition of job environment which shows threat to anyone or individual. Conversely, employees were in concurrence with the fact that their salary does not match the. A study on factors influencing employee job satisfaction in. Vroom in his definition on job satisfaction focuses on the role of the employee in the workplace.
Factors influencing employee satisfaction in the police. Factors influencing employee retention in the state. Mar 04, 2014 the paper has two purposes first, to examine the dimensionality of employee satisfaction and, second, to identify the impact of the groups of factors on employee satisfaction. The research method will help in examining the various factors those results in satisfaction in retail banking. Job satisfaction is another important technique used to motivate the employees to work harder. Following are listed factors affecting employee satisfaction. Identification of variables affecting employee satisfaction and their impact on the organization. It can decline even more quickly than it developed. Pdf factors influencing job satisfaction of agri warehouse.
Primary data was collected from 414 warehouse employees using purposive and convenient sampling technique. Determinant factors of employee satisfaction in the. A conceptual analysis 1ong choon hee, 1lim hui yan, 1adriana mohd rizal, 2tan owee kowang, 2goh chin fei 1azman hashim international business school, universiti teknologi malaysia, johor, malaysia. The research method will help in examining the various. A study of the factors influencing customer satisfaction and. It is about the insignificant satisfaction of the performance 24. In fact, a satisfied customer is a profit supplier and organizations that fail to attract their customers satisfaction will face the threat of dissolution in the long term 3.
Identification of variables affecting employee satisfaction. Factors influencing employee satisfaction in the police service. Employee engagement is a complex and challenging goal for an organization. The nature of work, salary, advancement opportunities, management,work groups and work conditions. I, hamed alsemeri, declare that the dba thesis entitled the factors affecting job satisfaction. Such people seldom think of changing their jobs and motivate not only themselves but also others to. Thus he defines job satisfaction as affective orientations on the part of individuals toward work roles wich they are presently occupying vroom, 1964. A study of the factors influencing customer satisfaction. The paper has two purposes first, to examine the dimensionality of employee satisfaction and, second, to identify the impact of the groups of factors on employee satisfaction. In this study it contains two vital areas that first one is parameters that related with job. People forget that managing employee performance is a balancing act that goes beyond hr. I 2018 determinant factors of employee satisfaction in the performance appraisal based on management by objectives, proceeding book of international conference on sustainable collaboration in business, technology, information, and.
There are a number of factors that influence job satisfaction. In this paper various variables responsible for employee satisfaction has been discussed such as organization development factors, job security factors, work task factors, policies of compensation and benefit factor and. I 2018 determinant factors of employee satisfaction in the performance appraisal based on management by objectives, proceeding book of international conference on sustainable collaboration in business, technology, information, and innovation 8th, 241246 type here determinant factors of employee. To achieve the main objective following subobjectives have been framed. A happy employee is, generally, that employee who is satisfied with his job. A study on the factors affecting job satisfaction amongst. Introduction job satisfaction describes how content an individual is with his or her job. An integrated perspective nausheen shakeel university of management and technology email. Such people seldom think of changing their jobs and motivate not only themselves but also others to work hard for the betterment of the organization. Job satisfaction is very important because most of the people spend a major portion. Factors affect employees performance in hotel industry 2014 page 3 of 157 declaration we hereby declare that. Factors influencing staff motivation among employees.
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